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BusinessFly is an online travel booking service that allows users to search, compare, and book airline tickets offered by airlines and authorized service providers. BusinessFly acts as an intermediary (agent) between customers and airlines or other service providers.

No.
BusinessFly is not an airline and does not operate flights. All transportation services are provided directly by the respective airlines in accordance with their rules and fare conditions.

When you make a booking on BusinessFly:
1. You select a flight and enter passenger details
2. You review the fare rules and total price
3. You confirm the booking and complete payment
4. After successful payment, you receive an electronic confirmation and/or itinerary receipt with the airline booking reference (PNR)

A booking is considered confirmed after:
• successful payment authorization, and
• issuance or confirmation of the booking by the airline or service provider Confirmation details are sent to the email address provided during booking.

Depending on the airline and fare type, you may receive:
• an electronic ticket (e-ticket), or
• an itinerary receipt / routing confirmation with airline PNR
These documents confirm your right to use the selected travel service.

No.
Once your booking is confirmed, the price of that booking will not change.
However, if a booking is cancelled or expires due to non-payment, a new booking may be subject to different prices and availability.

BusinessFly supports online payments using international bank cards via a certified payment service provider.
Available payment methods are displayed during the checkout process.

Payments are processed in Kazakhstani Tenge (KZT) unless otherwise stated during checkout. If your card account is in another currency, your bank may apply currency conversion according to its own exchange rates and fees.

The total price shown during booking includes:
• the airline fare,
• applicable taxes and charges,
• any service fees, if applicable.
All fees are clearly displayed before payment confirmation.

Changes and cancellations depend on:
• the airline’s fare rules,
• the ticket type purchased.
Some fares may be non-refundable or non-changeable.
BusinessFly may charge a service fee for processing changes or refunds, where applicable.

If a refund is permitted under the airline’s fare rules:
• the refund will be processed using the original payment method,
• processing time depends on the airline and payment provider.
Service fees and payment processing costs may be non-refundable unless required by law.

Airlines are fully responsible for:
• flight schedules,
• delays,
• cancellations,
• baggage handling.
For operational changes, passengers should follow instructions provided by the airline directly.

No.
Passengers are solely responsible for ensuring they have:
• valid passports,
• visas,
• transit permits,
• any other documents required for travel.

You can contact BusinessFly customer support by email: support@businessfly.org
Please include your booking reference (PNR) or order details in your message.

Yes.
BusinessFly uses secure payment technologies and does not store full card details.
Personal data is processed in accordance with the Privacy Policy and applicable data protection laws.

From time to time, optional services offered by airlines or partners may be available during booking.
Such services are optional and clearly indicated before purchase.

Payment may fail due to:
• insufficient funds,
• card restrictions,
• incorrect card details,
• bank security checks.
In such cases, please contact your card-issuing bank.

BusinessFly may cooperate with travel search platforms and partners.
However, BusinessFly operates independently and is responsible for its own services and customer support.