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support@businessfly.org

TERMS OF SERVICE

Last revised: 14 December 2025

1. PREAMBLE

Before using this Website, please carefully read these Terms of Service (the “Terms”). The Terms contain important information about the use of the Website and the procedure for providing the services available through the Website.

If you do not agree with the Terms, you must not use the Website and must immediately cease using it.

When contacting Customer Support, you may provide your user identifier if it is displayed on the Website (if applicable).

Customer Support contact: support@businessfly.org

2. DEFINITIONS

2.1.

“Agency”, “we” — Limited Liability Partnership / Limited Liability Company “Businessfly” (the “Company”), address: 010010, Republic of Kazakhstan, Astana, Nura district, Zilkhan Nurshaiykova str., bldg. 10/1, BIN: 230340043764.

The “Agency” may also mean (collectively or individually) partners and/or affiliated persons authorized to provide services under these Terms.

2.2.

“User” — a person using the Website.

“Buyer” — a person placing a Booking and/or paying for it.

“Passenger” — a person for whom an air ticket / transportation service is issued.

2.3.

“Site”, “Website” — the Agency’s website: https://businessfly.org and related software components providing information about services and enabling Bookings to be placed.

2.4.

“Acceptance of the Terms” — acceptance of these Terms by continuing to use the Website and/or placing a Booking, registration/authorization, contacting support, and by confirming a checkbox (opt-in), if required at the relevant stage.

2.5.

“Order”, “Booking” — a User’s request for a service placed through the Site, which reserves the selected service under the applicable rules and is confirmed/issued in accordance with these Terms and the rules of the Carrier/Service Provider.

2.6.

“Site Services” — services for selection/booking/issuance of air tickets and related options available on the Site.

2.7.

“Service” — a Carrier’s and/or Service Provider’s service selected by the User through the Site (e.g., air transportation) provided by the end provider under its own rules.

2.8.

“Additional Agency Services” — services provided by the Agency (e.g., assistance with issuance, support, service fees, processing exchange/refund requests within available capabilities), the cost of which may be included in the total price or indicated separately prior to confirmation.

2.9.

“Electronic document” — an e-ticket, itinerary receipt, voucher, or other electronic document confirming the booking/issuance of a service (including PNR details).

2.10.

“Booking system” — a software and information system through which available options, fares and rules are displayed, received from Carriers/Service Providers and/or via GDS.

2.11.

“Carrier” — an airline or other carrier providing the transportation service and setting fare rules.

2.12.

“Service Provider” — a person providing services available through the Site.

2.13.

“Low-cost carrier” — a carrier offering tickets under special rules (often non-refundable fares, paid options, etc.).

2.14.

“Service rules/Fare rules” — the Carrier’s/Service Provider’s rules (refunds, exchanges, baggage, payment deadlines, etc.) displayed during booking and mandatory for compliance.

2.15.

“Payment provider/acquirer” — an authorized organization ensuring the processing of bank card/electronic payments.

2.16.

“Charter flights” — flights under special terms set by the relevant provider/carrier.

3. GENERAL PROVISIONS

3.1. Subject matter.

The Agency provides the User with the technological ability to select and issue services of Carriers/Service Providers through the Site and also provides Additional Agency Services.

3.2. Set of documents.

These Terms, the applicable Fare rules/Service rules of the Carrier, as well as notices/policies posted on the Site, form a single agreement regarding the use of the Site and the placing of Bookings.

3.3. Acceptance.

By using the Site and/or placing a Booking, the User confirms that the User:

  • has read and accepted the Terms;
  • has read the fare rules/Carrier rules;
  • has agreed to the processing of personal data under the Privacy Policy;
  • understands the agency model of interaction.

3.4. Amendments to the Terms.

The Agency may update the Terms. The new version is effective from the moment it is published on the Site. The User must independently check the current version.

3.5. Language.

The primary language of the Site may be English. For the convenience of users from different countries, the Site provides versions for obtaining information and interacting with the service in other languages, as closely corresponding to the English version as possible. In case of discrepancies, the version indicated on the Site as the primary one shall prevail. Carrier rules may be displayed in the Carrier’s language.

3.6. Role of the Agency.

When issuing air tickets, the Agency acts as an agent/intermediary within the scope of technical issuance and/or service support. The contract of carriage is concluded between the Passenger and the Carrier; the Carrier is responsible for transportation.

3.7. Third-party services.

If third-party services are available on the Site, they are provided under the rules of the relevant third parties; the Agency is not responsible for their content and terms unless expressly stated otherwise.

4. RULES AND CONDITIONS FOR USING THE WEBSITE AND PROVIDING SERVICES

4.1. The User confirms that:

4.1.1. the User is 18 years old and has legal capacity;

4.1.2. the User uses the Site lawfully;

4.1.3. the User enters correct Buyer/Passenger data and is responsible for its accuracy;

4.1.4. the User uses email/phone to receive notifications and bears the risk of not receiving notifications due to incorrect data;

4.1.5. the User understands that content on the Site may be provided by Carriers/from open sources and is for informational purposes.

4.1.6. Reviews.

You are deemed to have acknowledged and agreed that comments/reviews left by you on the Site or sent to the Agency’s address, or left on any other web resource or on social media that directly or indirectly relate to the Agency and the Site, may be publicly available and published on the Site, another web resource or on social media under your name for the purpose of informing other persons of your opinion about the service used. You bear full and exclusive responsibility for posting comments/reviews and must not include in them: your personal data or personal data of third parties; obscene language or information violating public order or the rights of third parties; information obtained in violation of intellectual property rights or obtained illegally; advertising and marketing materials of third parties, calls to participate in loyalty programs and other incentives. Reviews left on the Site may be considered as a survey. Posting, editing and deletion of comments/reviews are carried out at the Agency’s discretion.

4.1.7. Electronic means of communication.

You are deemed to have agreed to use electronic means of communication (i) email and (ii) SMS messages (hereinafter, collectively or separately: SMS messages, push notifications or messages of other type or method of transmission to the mobile phone number specified by you on the Site) when using the Site, placing bookings and obtaining information about services, as well as electronic delivery of messages (emails, SMS) related to the use of the Site, booking of Services or Additional Agency Services. To properly create a Booking and receive Services or Additional Agency Services, you must enter a valid (correct) email address and a valid (correct) phone number, and you are deemed fully and solely responsible for entering such data. The Agency is not obliged to verify and is not responsible for an incorrect or erroneously specified email address or incorrect mobile phone number or the configuration of your email service (spam filters, etc.) and, accordingly, for failure to receive adequate notifications about created Bookings or Additional Agency Services, including but not limited to notifications of changes in flight date/time, flight/service cancellation, etc. If the Agency sends messages/notifications to your email address/mobile phone number (specified by you when creating a Booking/registering on the Site) that turns out to be incorrect or improperly specified, you bear full and sole responsibility, legal liability and risks associated with possible consequences of using an incorrect or improperly specified email address/mobile phone number, including actions of third parties.

4.1.8. You are deemed to agree that the Agency may monitor and record Customer Support phone calls and conduct selective email audits to ensure an appropriate level of service, staff training, fulfillment of obligations under these Terms, and to use, exercise and protect its lawful rights and interests arising out of these Terms.

4.1.9. You may send your questions, comments, suggestions, reviews and complaints to the Agency using all available information support means of the Site. The Agency will make every effort to respond to you as soon as possible, but in any case no later than 30 (thirty) calendar days from the date the request is received.

4.1.10. Legitimacy of emails and booking system data.

You are deemed to have agreed and acknowledged that (i) all emails sent to you through the Website or Customer Support in accordance with your request (or otherwise agreed by the Parties) are equivalent to messages on paper; and (ii) all electronic and system data stored in the Agency’s booking system or in the GDS, together or separately, shall be considered binding, proper and sufficient evidence in resolving possible claims/disputes, including court claims, arising out of or in connection with these Terms.

4.1.11. Acting on behalf of third parties.

You must use this Website and the services available through the Website only for yourself or for other persons on whose behalf you have the legal right to act and assume the relevant rights and obligations. You hereby acknowledge that such other persons have authorized you and that you have the legal right on their behalf to select and purchase Services / Additional Agency Services, and you also consent to the collection and processing of their personal data required for booking and using the services. You undertake to timely and fully inform such persons of these Terms and the precautions stated herein, including all Service rules / Fare rules and restrictions that may apply to them in relation to ordering, purchasing and using the selected services, before placing the Booking. Responsibility for the consequences of failure to notify, as well as for the actions of such individuals caused by such failure to notify, lies solely with the Buyer. Before placing a Booking on behalf of and for such individuals, you inform them that they are not a party to the agreement between you and the Agency under these Terms and are not entitled to make any financial, legal or other claims against the Agency in relation to the services ordered through this Site. Such persons must be informed by the Buyer and give their full and unconditional consent to the following: all communication regarding the ordered services will be carried out through your email address / mobile phone number. You undertake to immediately and fully notify the persons on whose behalf you act of any changes/cancellations of the ordered services and any information about the ordered services received by you by email, by SMS messages or by any other agreed means of communication. Responsibility for the consequences of failure to notify, as well as for the actions of such individuals caused by such failure to notify, lies solely with the Buyer.

4.1.12. Contract concluded with the Service Provider/Carrier.

You are deemed to agree that all contracts for the provision of services by the Service Provider/Carrier, information about which is posted on the Site, are concluded by you directly with the Service Providers/Carriers. You agree and fully understand that the Agency shall under no circumstances be deemed a party to such contract concluded between you and the Service Provider/Carrier. If you do not agree with the Service rules/Fare rules and the terms of such agreements with Service Providers/Carriers, you must not place a booking. By accepting the specified conditions, you bear full and exclusive responsibility for compliance with the Service rules/Fare rules of the selected Service Provider/Carrier and undertake, including but not limited to, the following: comply with the terms and conditions for purchasing Services, pay the required funds in full and within the established time limits and in accordance with the established fares, taxes, fees, rules and restrictions of the Service Provider/Carrier, as well as the terms of cancellation/amendment/refund of the Booking. You are deemed to have confirmed that you have read and unconditionally agreed to the Service Provider’s/Carrier’s terms of service if they are available on the selected Site service and constitute a separate agreement. Acceptance of these Terms does not отменяет acceptance of the Service Provider’s/Carrier’s terms of service.

4.1.13. Additional Agency services and offers.

You are deemed to have agreed and authorized the Agency to collect information about Bookings placed on the Site in order to send messages about special offers, promotions and additional services available on the Site; to offer paid or free Additional Agency Services such as flight delay or cancellation notification via SMS; rail ticket search service after tickets become available for sale; a recommendation service for selecting hotels when searching for air tickets; insurance and other services. Depending on the stage of placing the Booking at which the related Agency service is offered, its cost is either included in the total Booking cost or offered for separate payment. By ordering an Additional Agency Service, you bear full and exclusive responsibility for compliance with the terms of provision of Additional Agency Services and undertake, including but not limited to, to comply with the terms for purchasing Additional Agency Services and timely pay all required funds in accordance with the established tariffs, rules and restrictions set by the Agency.

4.1.14. Modification of information on the Website.

The Agency may at any time, subject to applicable law, make changes to the content and functionality of the Website, including but not limited to: the list and description of Services of Service Providers and/or Carriers, Additional Agency Services, the Website design, loyalty program terms, and available payment methods.

Information posted on the Website is for informational purposes and may be changed or updated. The cost of Services, service fees and Additional Agency Services applicable to a particular Booking is determined at the time of Booking confirmation and is not subject to change after confirmation, except as provided by applicable rules of Service Providers and/or Carriers.

The Agency makes reasonable efforts to ensure that information posted on the Website is current and accurate, but does not guarantee the absence of technical or other inaccuracies.

The Agency may correct technical, typographical and other obvious errors made on the Website, including errors in the description of Services, fares, taxes, fees and other financial information, in unpaid Bookings, as well as in paid bookings solely prior to the issuance of the electronic ticket (ticket issuance) and only in the event of an obvious technical error.

If the price of Services in a placed Booking was indicated with an obvious error, the Agency, where technically possible, notifies the Buyer and offers one of the following options:

(i) confirm the Booking at the correct (corrected) price of Services; or

(ii) cancel the Booking without applying penalties by the Agency.

If the Buyer refuses to confirm the Booking at the corrected price, the Booking shall be cancelled and the funds paid (if applicable) shall be refunded to the Buyer in accordance with these Terms.

4.1.15. Fraud prohibition.

Fraudulent actions, interference with the operation of the Site, automated scraping, fake bookings, use of others’ payment instruments without authority, etc. are prohibited.

4.2. Rules and warnings regarding ordering Services

4.2.1. Acceptance of Service rules.

By placing a Booking on the Site, the Buyer and the Passenger confirm that they have read and agreed to these Terms, as well as the applicable rules and fare conditions of Service Providers and/or Carriers, including the conditions for cancellation, exchange and refund of tickets applicable to the selected Services.

Before completing the Booking, the User must confirm consent to these Terms by checking the relevant checkbox (opt-in) on the Site. Without confirming consent to the Terms, placing a Booking is not possible. Checking the checkbox (optin) and subsequent placement of the Booking are deemed proper and sufficient confirmation that the User has accepted these Terms in full.

Failure by the User to comply with these Terms and the applicable rules of Service Providers and/or Carriers may result in consequences provided for by such rules and fare conditions, including cancellation or modification of the booking in accordance with the applicable terms.

4.2.2. Selection of services.

All stages of placing a Booking, including selecting the scope and type of Services, routes and travel dates, flights, accommodation (if applicable), entering Passenger data (Passengers on whose behalf the Booking is placed) and Buyer data, as well as choosing a payment method, are carried out by the Buyer independently and at the Buyer’s discretion.

The information specified by the Buyer when placing the Booking is automatically transmitted and entered into the booking system, the global distribution system (GDS) and/or the internal booking systems of the relevant Service Providers and/or Carriers for the purpose of confirming the Booking and subsequently providing the Services.

Certain Service Providers and/or Carriers may provide additional conditions for the provision of Services, including the need to confirm special rules, restrictions or disclaimers established by such Service Providers and/or Carriers. If the User does not agree with such conditions, the User must not place a Booking and is not entitled to use the relevant Services.

4.2.3. Changes to the terms of service provision.

Offers, prices, availability of Services, their terms, and the Service rules are formed and established by the relevant Service Providers and/or Carriers and may be changed by them without prior notice to the Buyer, including depending on:

  • availability of seats and quotas;
  • advance booking and payment deadlines;
  • travel dates and duration of stay;
  • seasonal fluctuations in demand and prices;
  • weekends and public holidays;
  • technical limitations, temporary failures or suspension of booking systems;
  • other conditions and restrictions established by Service Providers and/or Carriers.

The Agency does not influence the formation, change or cancellation of such conditions and acts solely as an agent in transmitting information and placing Bookings.

If the Agency receives information from Service Providers and/or Carriers about changes to conditions, timing, scope of Services, or the impossibility of full or partial performance of a paid Service, the Agency informs the User by sending a notice to the email address and/or mobile phone number specified when placing the Booking.

If the relevant information was not received by the Agency from Service Providers and/or Carriers, the Agency is not responsible for untimely notification of the User about such changes, except as expressly provided by applicable law.

4.2.4. Commencement of use of Services.

Passengers and/or Clients must independently and timely arrive at the place of provision of Services within the time limits and in the manner established by the relevant Service Providers and/or Carriers.

In case of no-show, lateness or inability to use the Service for reasons beyond the Agency’s control, including failure by the Passenger or Client to comply with these Terms, the rules of the Service Provider and/or Carrier, the terms of Service provision are deemed violated by the Passenger or Client.

The consequences of no-show or lateness, including the possibility of Service cancellation, refusal to provide it or denial of refunds, are determined by the rules of the relevant Service Provider and/or Carrier and applicable law.

4.2.5. Compliance with customs, border and visa formalities.

The Buyer and Passengers bear independent responsibility for preparing, possessing and duly executing all documents required to use the Services, including but not limited to:

  • valid international passports;
  • visas and permits for entry, exit and transit, including during connections, even if the Passenger does not leave the airport transit zone;
  • compliance with passport validity requirements established by the country of departure, transit or arrival;
  • possession of a return ticket or other proof of departure, if required under visa-free entry rules;
  • compliance with other mandatory requirements for entry and stay in the destination country (including medical requirements, vaccination, insurance, proof of funds, etc.).

The Buyer undertakes to provide the Agency in a timely and correct manner with passport, visa and other data of Passengers if such information is required by the Carrier or Service Provider to issue or confirm the Booking.

Passengers are also responsible for:

  • оформление documents for the departure of minors;
  • compliance with rules for transporting animals, plants and special categories of baggage;
  • obtaining necessary permits and approvals for transporting equipment, musical instruments, weapons, works of art and other items requiring special clearance.

The Agency does not verify the validity of visas, permits or other documents and does not guarantee the Passenger’s admission to carriage or entry into the destination country. Decisions on admission to carriage, border crossing, transit or entry are made exclusively by competent authorities and/or Carriers.

In case of refusal of entry, transit, deportation or other restrictions related to Passenger documents, all related expenses, penalties and consequences are borne by the Passenger. The Agency is not liable for such consequences, except as expressly provided by applicable law.

4.2.6. Technical and information support.

The Agency provides Users with information and technical support on issues related to the use of the Website and issuance of Services.

Customer Support is available via the following official channel:

email: support@businessfly.org

User requests are accepted and processed through the specified communication channel. The Agency does not guarantee processing of requests sent via other channels unless such channels are expressly indicated on the Website as official.

Customer Support provides consultations on booking, payment, issuance and support of Services within its competence and in accordance with these Terms.

The Agency may refuse to consider requests:

  • sent in violation of these Terms;
  • not containing sufficient information to identify the Booking;
  • sent from addresses that do not allow identification of the sender or provide feedback.

4.2.7. Access to the Website through third-party resources.

These Terms apply to all cases of User access to the Website, its individual pages and Services, regardless of the method of such access, including transitions through third-party websites, applications, search engines, advertising materials or other resources providing the ability to view the Website in whole or in part.

The fact of using the Website, its functionality or placing a Booking via third-party resources does not освобождает the User from the obligation to comply with these Terms.

5. GENERAL RULES: BOOKING, PURCHASE. PAYMENT PROCEDURE

5.1. General rules. Booking

5.1.1.

When placing a Booking on the Site, the Buyer provides their personal data and the personal data of Passengers/Clients, if required for the specific selected Service, including: surname and given name; identity document details (e.g., passport number and series); date of birth; gender information; citizenship; and other data necessary to order and use the Services. The list of information required to place a Booking on the Site may be changed by the Agency at its discretion.

5.1.2.

Passengers/Clients whose personal data specified during booking contradict the data indicated in their identity documents are not entitled to receive the Service.

5.1.3.

When placing an Order, you must complete all fields marked in the booking system as “mandatory”.

5.1.4. Additional services

During the booking process, the booking system may offer the Buyer additional services of Carriers and/or Service Providers, as well as Additional Agency Services (e.g., insurance, SMS notifications and other services), if such services are available for the selected Booking.

All Additional Services are offered on a voluntary basis and are issued exclusively with the Buyer’s explicit consent, expressed by independently selecting the relevant checkbox (opt-in) during the booking process.

Additional Services are not included in the Booking and are not subject to payment unless the Buyer has explicitly agreed to purchase them prior to confirmation and payment of the Booking.

Information on the content, cost and conditions of Additional Services is displayed to the Buyer prior to Booking confirmation, and the Buyer has the opportunity to review such conditions before providing consent.

5.1.5. Changes to Booking data

The Buyer should take into account that changes to Passenger personal data (including correction of errors), changes to route, travel dates or other Booking parameters may result in changes to carriage conditions, loss of previously applied fares and the imposition of additional charges in accordance with the rules of the relevant Carriers and/or Service Providers.

Depending on applicable fare rules, making changes to a Booking may require cancellation of previously issued tickets and issuance of new tickets at the fares and prices effective at the time of change.

By requesting changes to a Booking, the Buyer agrees that possible additional expenses (including but not limited to fare differences, Carrier fees, the Agency’s service fee, and payment processing costs) are determined by applicable rules and are subject to prior agreement with the Buyer.

5.1.6. Cancellation of unpaid and paid Bookings

Booking payment deadlines are established by the relevant Service Providers and/or Carriers and are displayed to the User during the booking process. The Agency does not influence the establishment or modification of such deadlines.

An unpaid Booking may be automatically cancelled in the booking system without penalties in the following cases:

  • if the selected Services become unavailable from the Carrier or Service Provider during the booking process (including due to sale of seats to third parties);
  • if the Services become unavailable during payment confirmation, including at the stage of entering a one-time payment confirmation code;
  • if payment of the Booking was not made or confirmed within the established time limit.

Cancellation of the Booking in such cases does not result in debiting funds if payment was not actually made.

If a Booking is cancelled and an identical Booking is subsequently placed again, the conditions, fares and cost of Services may differ from those of the previously cancelled Booking depending on the rules and fares effective at the time of rebooking.

5.1.7. Booking confirmation

After processing the Booking by the booking system and its confirmation by the relevant Service Provider and/or Carrier, the User may be sent a notification of the Booking status to the email address and/or mobile phone number specified when placing the Booking.

The Agency’s services for issuing and confirming the Booking are deemed properly rendered upon the occurrence of one of the following events:

  • display in the User’s personal section of information about a confirmed or paid Booking and provision of the ability to download an electronic digital document confirming the Booking or purchase of the Service (including but not limited to an e-ticket, itinerary receipt with Carrier booking reference (PNR), electronic voucher);
  • sending the relevant confirmation and/or electronic digital document confirming the Booking or purchase of the Service to the User’s email address and/or mobile phone number.

The moment of sending an electronic digital document is the moment of its actual dispatch by the Agency, after which the Agency has no technical ability to cancel such dispatch.

The electronic digital document is deemed received by the User provided that correct contact details were specified when placing the Booking.

5.1.8. Electronic digital documents

An electronic digital document confirming a Booking or purchase of a Service (including but not limited to an e-ticket, itinerary receipt with Carrier booking reference (PNR), electronic voucher or other confirming document) is sent to the Buyer’s email address specified during booking or provided by another method of which the Buyer is additionally notified (including by email or mobile notification).

The Agency sends electronic digital documents after receiving full payment for the relevant Service, unless otherwise expressly provided by the Booking terms or the rules of the Service Provider and/or Carrier.

The electronic digital document confirms the Passenger’s right specified therein to use the relevant Service from the selected Service Provider and/or Carrier in accordance with applicable rules and fare conditions.

In certain cases provided for by the rules of the Service Provider and/or Carrier, the electronic digital document may be subject to exchange for a paper ticket or other travel document immediately before commencement of use of the Service. In such cases, the Buyer and Passenger must independently comply with the specified requirements.

The Passenger must independently verify the accuracy of the information contained in the electronic digital document and timely monitor messages and notifications sent to the contact details specified when placing the Booking.

Before providing the Service, the Service Provider and/or Carrier may require presentation of a valid electronic ticket (or other confirming document) and the Passenger’s identity document in accordance with applicable rules. If required documents are not presented, the Service Provider and/or Carrier may refuse to provide the Service.

5.1.9. Notifications from Service Providers and/or Carriers

In cases provided for by the conditions of the relevant Service, Service Providers and/or Carriers may send notifications related to the Booking to the Passenger and/or Buyer, including information on flight status, schedule changes or other Service parameters.

Such notifications may be sent by Service Providers and/or Carriers directly using their own communication channels. The Agency does not control the content, timing or methods of such communications and is not responsible for message exchanges between the User and Service Providers and/or Carriers conducted outside the Agency’s Website, except as expressly provided by applicable law.

5.2. General rules. Payment

5.2.1. Selection of payment method and payment details

The Buyer independently selects the payment method for the Booking from those available on the Website for the relevant Service at the time of booking. Payment may be made only using the payment methods explicitly indicated and available on the Site.

When selecting payment by bank card or other electronic payment instrument, the Buyer enters the required payment data in the secure payment form of the payment provider (acquirer). Payment data processing is carried out by the payment provider in accordance with applicable security standards and its terms of service.

By providing payment data, the Buyer consents to their processing by the payment provider and to the transfer to the Agency of information necessary to confirm payment of the Booking, to the extent provided by applicable law and the Privacy Policy.

The set of available payment methods may vary depending on the type of Service, Carrier or Service Provider and is determined by agreements between the Agency and the relevant Service Providers and/or payment providers.

The Agency may change the list of available payment methods on the Website provided that current information on payment methods is displayed during the booking process.

5.2.2. Authorization of the payment transaction

After selecting and confirming the payment method for the Booking, the Buyer authorizes the relevant payment provider (acquirer), and where provided by the Service conditions — the Service Provider and/or Carrier, to debit the full cost of the Booking from the selected payment instrument.

The debit amount is determined and displayed on the Website prior to Booking confirmation and may include applicable fares, taxes, mandatory fees, the Agency’s service fee and payment processing costs.

By providing payment data and confirming payment, the Buyer consents to the use of their payment and necessary personal data solely for the purposes of:

  • processing and paying for ordered Services;
  • issuing refunds or payment adjustments, if applicable, in accordance with the Agency’s Privacy Policy and the payment provider’s terms.

The Buyer confirms that payment processing costs are included in the total Booking cost displayed on the Website prior to confirmation.

The Buyer also acknowledges that under the agency model, upon receiving confirmation of Booking payment, the Agency settles with the relevant Service Providers and/or Carriers in accordance with applicable contractual terms.

5.2.3. Sufficiency of funds

When paying for a Booking, the Buyer must ensure that sufficient funds are available on the selected payment instrument to cover the full Booking cost displayed on the Website prior to confirmation.

Depending on the payment instrument terms, the issuing bank and/or payment provider may apply additional charges, including commissions, currency conversion and exchange rate differences. To successfully complete the transaction, the available balance must be sufficient to cover such potential charges.

If a payment transaction is declined or cannot be completed due to insufficient funds, the Booking may not be confirmed or may be cancelled in accordance with these Terms and the rules of the relevant Service Provider and/or Carrier.

5.2.4. Payment transactions

When placing a Booking, the payment transaction may be carried out using a pre-authorization (funds hold) mechanism on the Buyer’s payment instrument followed by debiting in the amount of the Booking cost displayed on the Website prior to confirmation.

Debiting is carried out by the payment provider (acquirer) and/or, where provided by the relevant Service conditions, by the Service Provider and/or Carrier.

Depending on the Booking structure and Service Provider rules, debiting may be performed in a single transaction or multiple transactions (e.g., for individual segments or Services).

The moment of actual debiting is determined by the payment provider’s rules and the terms of the relevant Service Provider and/or Carrier and may not coincide with the moment of placing the Booking.

The Buyer must take into account the specifics of payment processing and ensure that no restrictions imposed by the issuing bank exist that could prevent successful completion of the transaction.

5.2.5. Payment verification

Payment transactions on the Website are processed using payment services and the acquirer applying authentication, monitoring and fraud-prevention procedures in accordance with payment system rules and applicable security standards.

In certain cases, a payment transaction may be declined, suspended or require additional confirmation based on checks performed by the payment provider, issuing bank or payment system.

In such cases, processing of the relevant Booking may be temporarily suspended or cancelled.

The Agency may notify the Buyer of the need to perform additional actions requested by the payment provider or issuing bank (e.g., additional authentication) required to complete the transaction.

The Agency does not independently collect or store Buyers’ payment details and does not request copies of payment cards or identity documents, except as expressly provided by applicable law or payment provider requirements.

If payment confirmation is impossible, funds actually debited from the Buyer’s payment instrument are subject to refund by the same payment method in the manner and timeframes established by the payment provider and issuing bank.

5.2.6. Currency and settlements

Prices for Services on the Website may be displayed in euros (EUR) or another currency solely for informational purposes, unless otherwise expressly indicated during booking.

Payment for Bookings is made in the national currency of the Republic of Kazakhstan — tenge (KZT) — through the Agency’s payment services and acquirer, unless otherwise expressly indicated on the Website prior to Booking confirmation.

If the Buyer’s payment instrument is denominated in another currency, conversion is carried out by the issuing bank and/or payment provider in accordance with their terms and applicable exchange rates.

As a result, the final debited amount in the Buyer’s account currency may differ from the amount displayed on the Website.

By placing a Booking, the Buyer confirms that prior to confirmation they were informed of the debit currency, payment terms and possible currency conversion, and that the final payable amount is displayed on the payment service page before the payment transaction is executed.

5.2.7. Additional payment processing costs

When paying for a Booking, the issuing bank, payment system and/or payment provider may apply additional commissions and perform currency conversion at their own rates and on their own terms.

Such commissions, exchange rate differences and costs are not set or controlled by the Agency and may be added to the debited amount in accordance with the Buyer’s payment instrument terms.

The Buyer is advised to independently review the terms of their payment instrument, including applicable commissions, exchange rates and possible costs arising during payment or refund.

The Agency does not compensate additional costs related to currency conversion, exchange rate differences or commissions charged by the issuing bank, payment system or payment provider, as the Agency does not participate in setting such conditions and does not influence their application.

5.2.8. Exchange rates (informational purpose)

Exchange rates displayed on the Website are based on publicly available sources and are provided solely for informational purposes.

Such rates may not be updated in real time and are not intended for use as exact settlement rates for payment transactions.

The actual exchange rate applied during payment or refund is determined by the issuing bank and/or payment provider on the transaction processing date.

The Agency does not guarantee that informational exchange rates displayed on the Website will coincide with rates applied by banks or payment systems.

5.2.9. Currency conversion and banking fees

In certain cases, a Booking payment transaction may be processed involving foreign banks, payment systems or Service Providers and/or Carriers.

As a result, the issuing bank may classify such a transaction as an international transaction.

The exchange rate and the amount of conversion fees and/or international transaction fees are determined exclusively by the issuing bank and/or the Buyer’s payment provider on the transaction processing date, which may differ from the Booking payment confirmation date on the Website.

If the debit currency differs from the payment instrument currency, the issuing bank may perform currency conversion and apply relevant commissions.

Accordingly, the final debited or refunded amount reflected in the Buyer’s account statement may differ from the amount indicated on the Booking confirmation page on the Website.

Currency conversion and banking fees may apply both during payment and refund in the event of cancellation.

The Agency does not set or control such rates and fees and is not responsible for their amount.

5.3. General refund rules

5.3.1. Right to refund

Refunds for Bookings are made in the cases and to the extent provided by these Terms, the Agency’s Service Rules, the fare rules of the relevant Service Providers and/or Carriers, and applicable law.

Refund eligibility, the refundable amount and deductions of penalties, fees and other costs are determined exclusively by the applicable fare rules of the Service Provider and/or Carrier and the conditions of the specific Service.

The Agency does not guarantee refunds in cases where refunds are not provided for by the applicable fare rules.

5.3.2. Refund procedure

The procedure for submitting a refund request, the timeframe for its review and the technical refund process are governed by the Agency’s Service Rules and/or the fare rules applicable to the relevant Service.

Refunds are made using the same payment method used to pay for the Booking, unless otherwise provided by payment system rules, the issuing bank or applicable law.

5.3.3. Documents required for refunds

Where provided by applicable rules of the Service Provider and/or Carrier, or required by the payment provider, acquirer or issuing bank to process a refund or resolve a financial dispute, the Agency may request additional information and documents necessary to review the refund request.

Such documents may include, depending on the situation:

  • identity documents of the Buyer or Passenger (e.g., passport);
  • formal applications or requests;
  • certificates or other documents confirming grounds for refund (including involuntary refunds);
  • bank statements or other payment confirmations when resolving financial disputes.

By submitting a refund request, the Buyer undertakes to provide accurate information regarding the reasons for the refund and, if necessary, the requested documents within reasonable timeframes.

Failure to provide requested documents or provision of incomplete or inaccurate information entitles the Agency to suspend consideration of the refund request or refuse to process it in accordance with the applicable rules of the Service Provider, Carrier and/or payment provider.

Processing of personal data is carried out in accordance with the Agency’s Privacy Policy and applicable law.

6. ADDITIONAL TERMS FOR THE AIR TICKET SALES SERVICE

6.1. General provisions

6.1.1.

This section establishes special terms applicable exclusively to the air ticket booking and sales service provided by the Agency through the Website and applies in conjunction with other provisions of these Terms.

6.1.2.

By placing an air ticket Booking, the Buyer confirms that they have reviewed and accept the applicable rules of the relevant Carriers, including fare rules, payment terms, change, exchange and refund conditions, which are communicated to the Buyer during booking on the Site and/or by other available means.

6.1.3.

Legal relations related to air carriage of Passengers are governed by:

  • Carrier fare rules;
  • the air carriage contract;
  • international agreements (including IATA rules);
  • these Terms;
  • applicable law.

6.1.4.

The Agency notes that Carriers do not always timely provide information on flight changes.

Buyers and Passengers are advised to independently monitor flight status using the data indicated in the itinerary receipt (PNR) or via official Carrier channels.

6.2. Air ticket booking

6.2.1.

As a rule, air tickets may be booked up to 364 (three hundred sixty-four) days before the departure date and no later than the deadline established by the relevant Carrier’s rules.

Specific restrictions are displayed on the Site during booking.

6.2.2.

Baggage allowance rules, including free, additional and special baggage, are determined by the Carrier’s fare rules and may vary:

  • between different Carriers;
  • between segments of the same itinerary;
  • between Passengers within the same Booking.

6.2.3.

Upon the Buyer’s request and subject to technical feasibility, additional Carrier services may be issued (including but not limited to seat selection, additional baggage, meals, transportation of animals, unaccompanied minor services and other services).

The terms and cost of such services are determined by the Carriers.

6.2.4.

The Buyer and Passenger must independently review Carrier rules regarding:

  • transportation of children and unaccompanied minors;
  • use of electronic devices;
  • transportation of special categories of baggage;
  • other special carriage conditions.

6.3. Air ticket prices, payment and issuance

6.3.1.

The air ticket price is set by the Carrier and may include the fare, taxes, airport and other mandatory charges.

The total Booking cost may include the Agency’s service fee and payment processing costs if indicated on the Site prior to Booking confirmation.

6.3.2.

Carrier fares are provided on an “as is and as available” basis and may be changed by the Carrier prior to ticket issuance.

6.3.3.

After placing a Booking, the Buyer is given a payment deadline set by the Carrier.

Failure to pay within the established period may result in cancellation of the Booking without fare retention.

6.3.4.

Issuance of an electronic air ticket occurs after payment confirmation and Carrier authorization in the booking system.

Proof of purchase is the itinerary receipt containing the booking reference (PNR), sent to the Buyer by email or another agreed method.

6.3.5.

Additional Carrier services are considered issued only after payment and Carrier confirmation.

If an additional service is not confirmed, the amount paid for it is subject to refund in accordance with the Carrier’s rules, excluding the Agency’s service fee unless otherwise provided by applicable rules.

6.4. Cancellation, exchange and refund of air tickets

6.4.1.

Conditions for exchange, refund and cancellation of air tickets are determined exclusively by the fare rules of the relevant Carriers and the air carriage contract.

6.4.2.

The Agency may charge a service fee for exchange, refund or correction of air ticket data in the amount indicated on the Site prior to confirmation of the relevant request.

6.4.3.

In cases of involuntary refund or exchange (as provided by Carrier rules and applicable law), the Agency’s service fee is not charged.

6.4.4.

The Agency’s service fees and payment processing costs are non-refundable unless otherwise expressly provided by these Terms or mandatory provisions of applicable law.

6.4.5.

Refunds are made using the same payment method used to pay for the Booking, within the timeframes established by the Carrier and payment provider.

6.4.6.

In the event of Passenger no-show, the Carrier may cancel subsequent itinerary segments in accordance with its rules.

The Agency is not responsible for the consequences of applying such rules.

6.5. Multiple fares and segments

6.5.1.

When booking itineraries with multiple segments and/or fares, refund, exchange and baggage conditions apply separately to each segment and/or each Passenger in accordance with Carrier rules.

6.5.2.

Differences in fares within a single Booking do not affect the class of service (economy, business) but may affect refund, exchange and baggage allowance conditions.

6.6. Low-cost airlines

6.6.1.

Low-cost carrier tickets may have special conditions, including but not limited to:

  • non-refundability;
  • restrictions on Passenger data changes;
  • mandatory separate payment for baggage, check-in and additional services.

The Agency ensures display of the main mandatory fare conditions of low-cost carriers (including refund, change and basic baggage allowance rules) prior to Booking confirmation.

Additional paid Carrier options are offered to the User separately and are issued only with the User’s explicit consent.

6.6.2.

Proof of the right to travel on low-cost carriers may be an itinerary receipt with a confirmed booking reference (PNR) without assignment of an electronic ticket number.

6.7. Charter flights

6.7.1.

Charter flights have special fare rules established by the relevant charter transportation providers and Carriers and are indicated on the Site separately.

6.7.2.

Conditions for changes, refunds, schedules and substitution of charter flights are determined by the charter transportation provider and may differ significantly from regular flight conditions.

7. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

7.1. Information posted on the Website

The Agency makes reasonable and good-faith efforts to ensure the relevance and accuracy of information posted on the Website.

The User acknowledges and agrees that information about Services, information support tools and related data (including but not limited to schedules, service descriptions, images, media files, fares, exchange rates, weather and reference data, travel news and other materials) may:

  • be provided directly by Service Providers and/or Carriers;
  • originate from open and publicly available sources;
  • be informational and reference in nature only.

The Agency does not guarantee that such information is fully accurate, up-to-date or free from technical, typographical or other errors and is not liable for losses resulting from the User’s use of such information.

Despite the informational nature of preliminary data, the final cost of Services is confirmed at the stage of Booking issuance and confirmation and becomes binding on the Parties after successful authorization of the payment transaction.

7.2. Liability of Service Providers and Carriers

The Agency is not liable for actions or omissions of Service Providers and/or Carriers, including but not limited to:

  • changes or cancellations of flights;
  • delays or route changes;
  • loss, damage or delay of baggage;
  • refusal of carriage;
  • changes to fares, carriage conditions or service availability.

Responsibility for providing Services lies with the relevant Service Providers and Carriers in accordance with their rules, carriage contracts, international agreements and applicable law.

7.3. Website operation and technical limitations

The Agency strives to ensure stable and correct operation of the Website but does not guarantee uninterrupted, error-free, secure or timely operation.

The Agency is not liable for failures and limitations resulting from:

  • internet connection issues;
  • failures of communication providers, payment systems, banks, servers or third-party services;
  • technical errors of the User’s equipment or software.

7.4. Security and malicious elements

The Agency takes reasonable measures to ensure information security of the Website but does not guarantee absence of viruses, malware or other harmful elements.

The User is solely responsible for protecting their equipment, software and data, including the use of up-to-date antivirus tools.

7.5. Links to third-party resources

The Website may contain links to third-party websites and services not owned or controlled by the Agency.

The Agency:

  • is not responsible for the content, operation or availability of such resources;
  • does not endorse information, goods or services posted on them;
  • is not liable for consequences of their use.

Use of third-party resources is at the User’s own risk and in accordance with their terms and policies.

7.6. Circumstances excluding Agency liability

The Agency is not liable for and does not compensate losses in the following cases:

  • User’s failure to comply with these Terms;
  • failure to review rules of Service Providers and/or Carriers;
  • provision of inaccurate, incomplete or untimely data;
  • Passenger’s lack of required documents (passport, visa, permits, etc.);
  • refusal of entry, transit or exit by decisions of state authorities;
  • actions of customs, border, migration, sanitary or other competent authorities;
  • actions of consulates, embassies or visa centers, including visa refusal or delay;
  • unauthorized access by third parties to the User’s account due to violation of security measures;
  • untimely review by the User of emails or SMS notifications.

7.7. Limitation of Agency involvement in disputes and consultations

The Agency acts solely as a booking agent and is not:

  • a Carrier;
  • a co-provider of Services;
  • a representative of the User in disputes with Service Providers or Carriers.

The Agency does not provide legal, visa, migration, customs or other advisory services.

Decisions on entry, exit, transit and admission to carriage are made by competent authorities and/or Carriers.

7.8. Force majeure

The Agency is not liable for failure or improper performance of obligations caused by force majeure circumstances, including but not limited to natural disasters, military actions, epidemics, strikes, decisions of public authorities and infrastructure failures.

7.9. Indirect damages

To the extent permitted by applicable law, the Agency is not liable for any indirect, incidental, consequential or punitive damages, including lost profits, data loss, damage to business reputation or non-pecuniary damage.

7.10. Limitation of Agency liability

Unless otherwise provided by mandatory provisions of applicable law, the Agency’s liability is limited to:

  • the amount of the Agency’s service fee actually paid for the relevant Booking.

The Agency is liable solely for direct, documented damages caused by its fault and established by a final court decision.

7.11. Limitations of Carrier liability

The User confirms that Carrier liability for death, bodily injury, delays, flight cancellations, as well as loss or damage to baggage is generally limited by international agreements, national legislation and the rules of the relevant Carriers.

CONTACT INFORMATION

Businessfly LLC

Identification / Tax Number: 230340043764

Address: 010010, Republic of Kazakhstan, Astana, Nura district, Zilkhan Nurshaiykova str., bldg. 10/1

Email: support@businessfly.org